Sunday, July 12, 2009

Yahoo! responds, but doesn't say much

Here is the response I received today from Yahoo! regarding the delayed scoring. It seems they think I was just talking about yesterday although I made it clear I was referring to the season.


Hello Andrew,

Thank you for writing to Yahoo! Sports.

I apologize for any inconvenience caused due to MLB Real-Time scoring
being 10-30 minutes behind.

Our data provider was supplying us with a delayed Real-Time MLB feed.
The issue was fixed as soon as the last East Coast game ended.

We are working with our data partner to minimize Real-Time scoring
delays of this nature in the future.

Whenever you have further comments or questions, please feel free to
email us again.

Thank you again for contacting Yahoo! Sports.

Regards,

Johnny

Yahoo! Customer Care

I don't think Johnny is done hearing from me...Thoughts on how I should respond?
Posted by Andrew at 5:30 PM
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1 comment:

  1. chrisJuly 12, 2009 at 7:37 PM

    i think you need to note last night, note the next time it happens, and the next time after that. compile at least 3 occurrences and make it explicitly clear that it is a pattern of delayed feeds that concerns you.

    ReplyDelete

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