Thursday, September 15, 2011

Yahoo! Customer Care rep Eric is a schmuck

I know you might be tired of hearing about the Yahoo! tiebreaker controversy, but I think you all will be left speechless after the latest update.

As you've read already, both myself and Joe have separately e-mailed Yahoo! for clarification on the tiebreaker. We told you their response to my first e-mail.

Check out their second response as well as a response to Joe.


COMMISH RESPONDS TO YAHOO'S ORIGINAL ANSWER:
I'm sorry but I can't accept this as an answer. First of all, this is NOT what your help screen says on playoff tiebreakers. In fact, it's very, very different. Second of all, I asked for a comment as to why you worded it so confusingly and poorly. You never gave me a comment, which I'd like to use for a league post I am doing on this crucial mistake.

This is what your Help page says: http://help.yahoo.com/l/us/yahoo/sports/fantasysports/baseball/scoring/baseball-83.html;_ylt=AlcH.cqOMn.MjNGTHHBoBexF1HhG

It is completely different from the answer your just gave me.

Please respond

YAHOO REP ERIC AGAIN RESPONDS TO COMMISH:

Hello Andrew,

Thank you for writing to Yahoo! Fantasy Sports.

I understand that you'd like to see a different playoff tiebreaker format for your Head-to-Head One Win league. The link you are specifying is for Head-to-Head leagues and not Head-to-Head One Win leagues.

We're glad that you took the time to send us your feedback. I will make sure that your feedback is heard.

For future reference, as a way to provide feedback directly to the
Product Team, please feel free to submit your feedback at the URL below: http://feedback.help.yahoo.com/feedback.php?.src=YFSPORTS&.done=

I appreciate your interest in Yahoo! Fantasy Sports. If you have further suggestions, comments, or questions, please feel free to reply to this email, and we will gladly assist you.

Thank you again for contacting Yahoo! Fantasy Sports.

Regards,
Eric
Yahoo! Fantasy Sports Customer Care


OK, so let's review. They think I'm sending them feedback about requesting new tiebreaker. Eric doesn't answer my question or provide comment for me. Eric says the link I gave him was for regular head-to-head leagues, when in fact the link I gave him is to the exact thing that showed up on our League Overview, with absolutely zero clarification as to what type of league it is.

Now, the fun part.

Joe also e-mailed Yahoo asking what the actual tiebreaker is.

YAHOO REP ERIC RESPONDS TO JOE:

Hello Joe,

Thank you for writing to Yahoo! Fantasy Sports.

I apologize for my prior response, which was for a Head-to-Head league.

In your Head-to-Head One Win league the playoff tiebreakers are:

I appreciate your inquiry in regard to playoff tiebreakers.

In the event that a playoff game ends in a tie, the deadlock is broken
using the following system:

1. Winning percentage against this opponent during the regular season. Note: In Head-to-Head Standard scoring leagues, the winning percentage is based on individual stat category wins and losses, and not matchup wins and losses.
2. Win in Week 3.
3. Win in Week 2.
4. Win in Week 1.
5. Random "coin flip."

We value your interest in Yahoo! Fantasy Sports. If you have further comments or questions, please feel free to reply to this email, and we will gladly assist you.

Thank you again for contacting Yahoo! Fantasy Sports.

Regards,
Eric
Yahoo! Fantasy Sports Customer Care

UM, WHAT???

OK, let's review this now. First of all, Eric changed the wording.

Originally: "Winning percentage against this opponent during the regular season. The winning percentage is based on individual stat category wins and losses, not match up wins and losses."

Now: "Winning percentage against this opponent during the regular season. Note: In Head-to-Head Standard scoring leagues, the winning percentage is based on individual stat category wins and losses, and not matchup wins and losses."

Second of all, Eric clearly copy and pasted his response from something else, hence the flub with a double introduction.

Third, he gave Joe a completely different tiebreaker than he did to me. This is the third different set of tiebreaker rules I have seen now for our league.

I'm literally speechless from this whole thing. It is quite bizarre, and to be quite honest, I still do not know what the tiebreaker is.

It matters because if it is head-to-head and then Week 25, 24, 23, 22... Bob has the tiebreaker over Shea because he played in Week 23 and Shea did not.

If it is head-to-head and then playoff seed, Shea has the tiebreaker.

Unreal.

8 comments:

  1. All;

    Those Yahoo (or Yahell as some of us know them) replies are canned cut and paste nonsense from some low on the totem pole half english speaking geek who wouldn't know a baseball from a meatball.

    As my match with Chris was VERY close I read the tiebreaker carefully - wondering where I stood if I was fortunate enough to get to a tiebreaker.

    Despite the nonsense replies, the rules clearly said that the head to head playoff tie breakers were;

    1) Winning Percentage against the oppponent during the season.

    2) Playoff seeding.

    As distasteful for Joe as it is - his reading of the head to head categories within each match is wishful but not correct. Taken literally winning percentage in a one win/loss match is a unit of 1 for each match, not a unit or 20 (the amount of categories). Therefore he and Bob were 1-1 vs. each other in the regular season and it bled to the second tiebreaker.

    Now this leaves us with my assertion from a few years ago that we should consider each match to be worth 20 units. My reasons for this are multiple, but the large one is that it keeps everyone focused all 7 days, for even if you are down say 15-3 or something - you can try to mitigate it downward...whereas if you are in a one win/loss match 15-3 is usaually death and you give up at that point for the week.

    Thats my two cents.

    - JACK

    ReplyDelete
  2. Jack -

    That is not what it said. When you clicked the "Tiebreaker information" at the top of our league overview, as well as on the Y! help page it said:

    "1. Winning percentage against this opponent during the regular season. The winning percentage is based on individual stat category wins and losses, not match up wins and losses."

    I am 100 percent sure of this because it led to massive confusion from various people on Sunday, including myself. We didn't know why it would say that for our league. But there was no clarification and it seemed like Yahoo went out of its way to say it isn't based on match up wins and losses.

    We are different than most, presumably, with the 1-win rule, but it is a standard option offered in Yahoo Fantasy Baseball. So they made it seem like that was the tiebreaker in ALL head to head leagues with that message.

    ReplyDelete
  3. Andy;

    I didn't check on Sunday night as I was not in a tie possibility. I checked on Sat night and am certain of what it said at that time. I would have then checked into the details of my and Chris's matches during they year.

    I was careful and on Sat night I thought we could have ended tied by Sunday night.

    - Jack

    ReplyDelete
  4. Andy/Jack/All-

    I think it is clear what must be done, we need to see to it that Eric (probably an English name he gave himself when in fact his real name is Gandhi) is fired. Plain and simple, let's get it done boys.

    Chris

    ReplyDelete
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