Yahoo! responds to my e-mail

Well, this is pretty incredible.

Yahoo! responded more than 24 hours after I contacted them. For full context, I'll just let you see what I asked and the response I get. Pretty unreal.


Commish to Yahoo!:

Hello -
Your tiebreaker explanation is incredibly confusing and may have even cost one of our league members his playoff matchup. Your rule states that "Winning percentage against this opponent during the regular season. The winning percentage is based on individual stat category wins and losses, not match up wins and losses."

Well, our league is a 1-win matchup league, leading us to believe that the tiebreaker would be combined stat category wins and losses. In our playoff matchup, which ended in a tie, the manager who thought he had the tiebreaker based on your explanation may have managed differently Sunday night. And then he woke up Monday morning to see the tiebreaker was not his.

The wording is extremely confusing for 1-win matchup leagues. Can you please clarify your rules and comment on why the wording does not better explain the rules?

Thank you.
Andrew

And here is Yahoo!'s reply:

Hello Andrew,

Thank you for writing to Yahoo! Fantasy Sports.

Before I go into addressing your concern, I'd like to apologize for the delay in my responding to your inquiry. We are committed to answering your questions as quickly and accurately as possible. However, we are currently receiving unusually high volumes which caused the delayed response.

I apologize for the confusion with the playoff tiebreakers.

In the event that a playoff game ends in a tie, the deadlock is broken using the following system:

1. Winning percentage against this opponent during the regular season.
2. Highest winning percentage in Week 25
3. Highest winning percentage in Week 24
4. Highest winning percentage in Week 23
5. Highest winning percentage in Week 22
6. Highest winning percentage in Week 21
7. Highest winning percentage in Week 20
8. Highest winning percentage in Week 19
9. Highest winning percentage in Week 18
...(and so on.)
27. Random "coin flip"

We value your interest in Yahoo! Fantasy Sports. If you have further comments or questions, please feel free to reply to this email, and we will gladly assist you.

Thank you again for contacting Yahoo! Fantasy Sports.

Regards,
Eric

This is obviously incredibly different than what they have listed now and what we have seen. I have replied asking for more clarification and for comment.

We'll see how they reply this time.